GO SUB Subscription Contract Management

Contract manual creation

Customers who have a contract in the past can manually create a contract on behalf of the app management screen.
"Subscription contract"> You can select "Create Contracts"> "Plan Group" or "Manual" in the upper right to create the desired content.

CSV export

CSV export can improve the efficiency of work when migrating subscriber information or on site renovation.
You can import information here simply by importing the exported contract information at the migration destination.

You can download it from "Subscription"> "CSV export" at the top right.

Creating an order

You can manually create a new sub -school order by pressing "Subscription Contract"> Select a contract> "Create an order".

Order skipping

"Subscription contract"> Select a contract you want to change> Press "Skip order" to skip one cycle manually.

You can also skip from customers who have purchased.
Check the "Settings"> "Customer Account Page"> "Subscription Status" "Display of the function to skip order cycles".

By making this setting, you can select a skip on your personal account page after purchase.

According to the contract information, the status, next order date, notebook, address, product, plan, delivery fee, delivery date and time can be changed.

About status

• Active: Continuous orders are created according to the status and content of the contract.
• Canceled: Change to this status if you cancel or if you wish to cancel.
• Expired: The number of orders has reached the maximum number of purchases of the plan setting, the subscription has ended, and the order is not created.
• Failure: Credit card payment failed for some reason and ordered to be ordered, to resume subscriptionProcessing for payment failurePlease confirm
• Pause: Orders are not created during the suspension of the subscription or during the stop period. If you resume, return to "Active".

About the next note date

Select "Change" to the right of "Next Order Creation Date" to display the calendar.
You can select the desired date from the calendar.

Change of contract memo

It is also possible to update a memo that can be described in the required items, etc. under the contract.
Since the content is not determined, please use it for management and contact history from customers.

Address change

You can change the address and contact phone number from the "delivery address" on the right.

Change of product

It is possible to change to other products registered by product management from "Subscription Product" or add products.

 

• When changing the product:Uncheck the original target product, Check the new product and save it
• When adding a product: No items are checked, check the new products and save them

The only products displayed in the list of product changes are the only items included in the subscription group.
If you want to change or add a product to a product that is not included in the subscription group, you can change it from the "manually change" button. It is basically not recommended, but please use it if it is unavoidable.

Press "Add" from the "Change manually" button to display all products. Please search or select and press "Change".

* The price displayed here = the order price of the subscription.
Since the discount rates set in the plan do not reflect, if you need a discount, please manually enter and enter.

Change of shipping fee

You can change the price you want to apply from "Change" on the right of the shipping fee notation.

Plan change

You can change to another group of subscriptions that have already been registered and change to other plans.

 

You can choose from a list of plans set in the plan group.
If you want to change to a cycle that is not set in the plan group, you can freely set the "Change manually" button.

Delivery date and time change

You can change the number of leads and adjust the delivery date and time and change the delivery time.
Detailed settings regarding the delivery dateGO SUB Delivery Date and Time PagePlease check.

Subsque product price change 

In the GO SUB subscription contract, the product price is far from SHOPIFY's product information.
Therefore, if the product price is changed on the SHOPIFY product management screen, the price of the subscription will not be changed.

If you want to change the product price of the subscription, you need to manually change the price from the GO SUB contract information.

Open the contract you want to change from the "Subscription Contract" on the application management screen, and click "Change" in the section section of the subscription product.

 

Select the product you want to change and click "Change"
The product already set in the subscription has been selected, so if you do not need to change the product, click the "Change" button.

If you enter the price of the product here and change it, the next transition order will be created with the change.

* If the discount is applied to the sub -skop, enter the price after the discount.

 

Update payment information

Updating payment information includes a method of directly performed by customers and sending requests from the management screen.
If the correct payment information is not saved due to expiration of the credit card, the subscription contract will fail. In that case, in the next sectionProcessing for payment failurePlease do.

Send a request for payment information from the management screen

Open the target contract from the "Subscription Contract" and press "Change" in the "Request" column on the right side of the screen to send an email of the information change request to the customer.
You can change the information from the received email.

Change from the customer account screen

Click "Display Details" at the bottom of the customer's account screen, the target subscription column, and press the displayed "Change Payment method" button. You can change the information.

Processing for payment failure

If the subscription contract payment fails for some reason, you need to return it again.

* We recommend that you set the store and customer notification when payment fails.
About notification settingsThis pagePlease check with.

How to change from the management screen

Open the target contract from the "Subscription Contract" screen.
The contract that failed to settle has a red label called "failure".
Click "Change" to the right of the status column of the subscription details, and then change the status to "Active" and press the "Change" button.

How to change from the customer account screen

It is also displayed as "payment failure" on the customer's account screen.
Click "Display Details" at the bottom of the section and press the displayed "Resume" button to resume the subscription order.