GO SUB notification settings

Sender email address

By default, the email will be sent from our mail serverno-replay-gosubscride@goriderep.com.
If you wish to make a change, please contact us using this application form.Please contact us.

Customer Notification Email

Pre-Order Confirmation Email

Sent to you before your subscription order is created.

Pre-order confirmation email setting

You can specify the number of days before an order is created to send a notification email to the customer.
We recommend setting this before setting the subscription change/cancellation policy on your customer account page.
For more information about the change policy on your customer account page, please seeCustomer Account Page Settings.

 

Payment failure notification email

Sent to the customer when the payment fails.

Please check hereherefor the display depending on the error code of payment failure.

For detailed flow in case of payment failure, please checkherePlease check

Subscription contract start email

This will be sent to the customer when the subscription starts.

Subscription contract renewal email (legacy/deprecated)

Sent to the customer when the subscription is renewed.
The same email will be sent regardless of the content. If you would like to separate emails for each changed content, please use the separate emails below
*This notification was used in the old version of GO SUB. We recommend that you disable it as it is currently deprecated. If enabled, notifications may be sent at times other than when the contract is intended to be changed. (During background processing of the application, etc.)
*We recommend disabling the stores where this notification is currently enabled, and then enabling the following conditional notifications.

Delivery date and time change email

This will be sent to the customer when the delivery date and time of the next order has been changed.

Next order date change email

Sent to the customer when the next order date has been changed.

Skip Subscription Order Email

Sent to the customer when they skip their next order.

Subscription product change email

Sent to the customer when the product of the next order is changed.

Subscription Plan Change Email

Sent to customers when the plan for their next order has changed.

Subscription BOX change email

Sent to the customer when the next order BOX has been changed.

Subscription Agreement Suspension Email

Sent to the customer when the subscription agreement is suspended.

Subscription Agreement Activation Email

Sent to the customer when the subscription agreement is activated.

Subscription contract cancellation email

Sent to the customer when the subscription contract is canceled.

Subscription contract expiration email

Sent to the customer when the subscription contract expires.

Email template editing

Text editing

Liquid, HTML, and CSS (inline style only) can be used and can be freely customized.

Available Liquid variables

You can check the list of available variables from "Available Liquid variables" on the edit page.

Rich text editing

Using the rich text editor, you can easily edit without knowledge of HTML or CSS.
Liquid variables that can be used can also be inserted with a click.

Preview display

Display a preview of the email. Please be sure to send a test message as the content may differ from what is actually sent.

About sorting the content of payment failure emails

There is a variable that can be used, {{ billingAttempt.errorCode }} , and by using it, it is possible to separate the contents of payment failure emails.

Example: Change the content displayed in the case of an error due to insufficient inventory (error code:INSUFFICIENT_INVENTORY)

 

{%- assign errorCode = billingAttempt.errorCode | upcase -%}
{%- if errorCode == "INSUFFICIENT_INVENTORY" -%}
  
Due to insufficient inventory, we were unable to deliver this regular delivery. 

  …(Text for out of stock)…
{%- else -%}
  
The payment for the regular purchase could not be made. Please update your payment information from your customer account page. 

  …(Current text)…
{%- endif -%}

Notification email to store

Start of subscription contract

It will be sent to the email address specified by the store when you start the subscription contract.

Cancellation of subscription contract

When a subscription contract is canceled, an email will be sent to the store's designated email address.

Suspension of subscription contract

It will be sent to the specified email address of the store when the subscription contract is suspended.

Skip subscription order

Sent to the store's specified email address when you skip a subscription order.

Subscription contract expiration

An email will be sent to the store's designated email address when the subscription contract expires.

Resuming/repurchasing the subscription contract

It will be sent to the email address specified by the store when you restart/repurchase the subscription contract.

Advance notification for subscription orders

Will be sent to the store's designated email address before the subscription order is created. You can also set a policy for advance notification emails for subscription orders. A notification email will be sent to the store "n" days before the subscription order creation date.

Payment failure notification email

When a payment fails, it will be sent to the store's specified email address.

Error in subscription order

Sent to the store's specified email address when an error occurs while creating a subscription order.

Notification settings using Flow

If you want to notify the store when a plan or product changes from the customer account, you can send an email using the Go Sub trigger provided in Flow. Please check the

article for detailed instructions.