GO SUB notification settings
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Go Sub tutorial video listSender email address
By default, it will be sent from our mail serverno-replay-gosubscride@goriderep.com.
Customers who wish to change, please contact us using this application form.Please contact us.
Customer Notification Email
- Pre-order confirmation email
- Sent to you before your subscription order is created.
Pre-order confirmation email setting
You can specify the number of days before an order is created to send a notification email to the customer.
We recommend setting this before setting the subscription change/cancellation policy on your customer account page.
For more information about the change policy on your customer account page, please seeCustomer Account Page Settings.
- Payment failure notification email
- Sent to the customer when the payment fails.
- Please check hereClick here for the display depending on the error code of payment failure.Please check
- For the detailed flow when payment failsPlease check herePlease check
- Subscription Agreement Start Email
- This will be sent to you when you start your subscription.
- Subscription contract renewal email (legacy/deprecated)
- Sent to the customer when the subscription is renewed.
The same email will be sent regardless of the content. If you would like to separate emails for each changed content, please use the separate emails below
*This notification was used in the old version of GO SUB. We recommend that you disable it, as its use is currently deprecated. If enabled, notifications may be sent at times other than when the contract is intended to be changed. (During background processing of the application, etc.)
*We recommend disabling the stores where this notification is currently enabled, and then enabling the following conditional notifications.
- Delivery date and time change email
- This will be sent to the customer when the delivery date and time of the next order has been changed.
- Next order date change email
- Sent to the customer when the next order date has been changed.
- Subscription Order Skip Email
- Sent to customers when they skip their next order.
- Subscription product change email
- Sent to the customer when the product of the next order is changed.
- Subscription Plan Change Email
- Sent to customers when the plan for their next order has changed.
- Subscription BOX change email
- Sent to the customer when the BOX of the next order is changed.
- Subscription Agreement Suspension Email
- Sent to the customer when the subscription agreement is suspended.
- Subscription Agreement Activation Email
- Sent to the customer when the subscription agreement is activated.
- Subscription contract cancellation email
- Sent to the customer when the subscription contract is canceled.
- Subscription contract expiration email
- Sent to the customer when the subscription contract expires. You can use the
Email template editing
Text editing
Liquid, HTML, and CSS (inline style only) can be used and can be freely customized.
Available Liquid variables
You can check the list of available variables from "Available Liquid variables" on the edit page.
Rich text editing
rich text editor to easily edit without any knowledge of HTML or CSS.
Liquid variables that can be used can also be inserted with a click.
Preview display
Display a preview of the email. Please be sure to send a test message as the content may differ from what is actually sent.
About sorting the content of payment failure emails
There is a variable that can be used, {{ billingAttempt.errorCode }} , and by using it, it is possible to separate the contents of payment failure emails.
Example: Change the content displayed in the case of an error due to insufficient inventory (error code:INSUFFICIENT_INVENTORY)
{%- assign errorCode = billingAttempt.errorCode | upcase -%}
{%- if errorCode == "INSUFFICIENT_INVENTORY" -%}
Due to insufficient inventory, we were unable to deliver this regular delivery.
…(Text for out of stock)…
{%- else -%}
Payment for regular purchase could not be made. Please update your payment information from your customer account page.
…(Current text)…
{%- endif -%}Notification email to store
- Start of subscription contract
- It will be sent to the email address specified by the store when you start the subscription contract.
- Cancellation of Subscription Agreement
- It will be sent to the store's designated email address when you cancel your subscription contract.
- Suspension of subscription contract
- It will be sent to the store's designated email address when the subscription contract is suspended.
- Skip subscription order
- Sent to the store's specified email address when you skip a subscription order.
- Subscription contract expiry
- An email will be sent to the store's designated email address when the subscription contract expires.
- Resuming/repurchasing the subscription contract
- When you restart/repurchase the subscription contract, it will be sent to the email address specified by the store.
- Advance notification for subscription orders
- Will be sent to the store's designated email address before the subscription order is created. You can also set a policy for advance notification emails for subscription orders. A notification email will be sent to the store "n" days before the subscription order creation date.
- Payment failure notification email
- Sent to the store's specified email address when a payment fails.
- Error in subscription order
- Sent to the store's specified email address when an error occurs while creating a subscription order.
Notification settings using Flow
If you want to notify the store when a plan or product changes from the customer account, you can send an email using the Go Sub trigger provided in Flow. Please check the
article for detailed instructions.
