GO SUB Customer Account Page Settings

Permission settings for customer account page

In the settings on your customer account page, Customer account pageManage what you can change about your subscription.
*Changes made by the customer will be reflected in the next order cycle and will not affect orders that have already been created.

① Change order date:Next subscription order date

② Change/deletion of product quantity:Subscription products/plans

③ Adding products:Subscription products/plans

④Add discount code:discount code

⑤Change of plan:Subscription products/plans

⑥Change of delivery date:Subscription delivery date/time/delivery address

⑦Change of delivery address:Subscription delivery date/time/delivery address

⑧Change of payment method: Cannot control/set whether to enable or disable How to change your payment method

⑨Skip order:Subscription status

⑩ Temporary suspension of regular flights:Subscription status

⑪Cancellation of regular service:Subscription status

Next order change policy

"Settings" > "Customer Account Page Settings" > " By checking "Prevent changes", you can set the date when changes can be made for future orders.

Customers can make changes on My Page until before the date set here.

• If "Prevent changes" is not checked: Customers can make changes or cancellations up until the moment the order is created.
• If you check "Prevent changes" and set it to 0 days: Changes or cancellations will not be possible after 0:00 on the day the order is created.
  • Customers can make changes or cancellations until 23:59 on the day before the order is created.
  • Example: If the order creation date is January 10th, orders cannot be placed after 0:00 on January 10th, but are possible until 23:59 on January 9th.
• If you check "Prevent changes" and set it to 1 day: Changes or cancellations will not be possible after 0:00 on the day before the order is created.
  • Customers can make changes or cancellations until 23:59 on the day before the order is created. 
  • Example: If the order creation date is January 10th, it cannot be made after 0:00 on January 9th, but it is possible until 23:59 on January 8th.
• The time zone is based on the store settings.

Next subscription order date

① Change the order date

Customers can choose to change their order date or buy it now.
If your account clicks "Buy Now", your order will be created within 1 hour from the time you clicked "Buy Now". Please note that this is not an immediate order.

"Buy Now" does not change next order date

If you enable this feature, the next scheduled order date will not be changed.Create your order now.
If this feature is disabled, the cycle set in your plan will apply starting from the order date created with Buy Now.

Example:
Plan cycle: monthly
Last order date: January 1st
Next order date: February 1st

=If the customer presses "Buy Now" on January 15th=

• Expected next order date if feature is enabled: February 1st
  • Does not change from the set date
• Estimated next order date if the feature is disabled: February 15th
  • The order date changes starting from the order date created with Buy Now.
    

Number of days that can be selected by changing the next order date

When changing the date of your next order, you can optionally set the minimum and maximum dates and times that customers can select.

Example: If you set the initial value to 1 and the maximum to 30
The range that can be selected for changing the order date is 30 days from tomorrow.

Subscription products/plans

②Change or delete products

Allows you to change to other products in the same subscription group.

③Add products

Allows you to add other products and remove products from the same subscription group.

The same button also controls adding products outside of your subscription. It is not possible to display or hide either one.

②Change of product quantity

Allows you to change the quantity of the product. The minimum and maximum number can be set.

⑤Change of plan

Allows changing to other plans in the same subscription group.

Update the next order creation date when changing plans

If this feature is enabled, when a customer changes plans, the last (previous) order creation date※The next order creation date will be changed starting from .

Example:
Plan cycle: monthly
Last order date: January 1st
Next order date: February 1st

=If the customer changes the plan cycle to "every two months" on January 15th=

• Expected next order date if feature is enabled: March 1st
  • Starting from January 1st, a new cycle of "every two months" will be applied, and the scheduled order date will be changed. The next one is May 1st)
• Estimated next order date if the feature is disabled: February 1st
  • The original scheduled order date will not be changed. "Every two months" will be applied from the next order on February 1st. February 1st is followed by April 1st)

*For contracts created by contract migration and contracts created by manual contract creation

If the plan (order cycle) is changed before the first order on GO SUB has occurred, the new order creation date will be set based on the initial registration date and time because there is no previous order to use as the starting point for calculation.

Subscription delivery date/time/delivery address

⑥Display and change delivery date

If you check the box, the delivery date will be displayed on your My Page and you will be able to choose to change the delivery date.

If you check the change,Allows customers to change the delivery date of their next order. The earliest available date is the earliest possible delivery date based on your store's delivery date and time settings.

⑤Display and change delivery time

If you check the box, the delivery time will be displayed on your My Page and you will be able to choose to change the delivery time. 

⑥Display and change delivery address

If checked, the shipping address will be displayed on My Page and you will be able to choose to change the shipping address. 

*If you want to change the delivery address for a regular order, you will need to change the address from here. This information is stored separately from the address on your Shopify account profile, and simply changing the default address will not change your regular delivery address.

Subscription status 

⑨Showing/hiding the skip function

If checked, you will be able to skip the next order on My Page.

Skip upper limit

You can set the upper limit on the number of times that can be skipped at one time by enabling the setting to enable the maximum number of skips and setting the maximum number of times.
If set to "2", the customer can skip up to two times in a row, and once the limit is reached, the skip button will not be displayed until the next order is created.
(Skip is possible from the management screen regardless of the limit)

If you reach your skip limit, your account page will display the following:

⑩ Possibility of pausing and resuming functions

If you check the box, you will be able to pause your next order on My Page. It is not possible to set an expiration date for temporary suspension.

⑪Display of cancellation function

If you check the box, you will be able to cancel your next order on My Page.

Cancellation prevention custom popup/cancellation survey

Specify next order date when restarting

When changing the status from canceled (and the next order date set is in the past) or payment failure to active, if you register without specifying a date, the next order will be created within 1 hour of the processing.

If you enable "Specify next order date when restarting", customers can specify the next order date and time of their choice when resuming the contract. If the order time is fixed in the plan settings, you cannot set the time, but if the current time you are working is after the set time, you can specify the next day at the earliest, and if it has not passed, you can specify from the same day.

When a customer presses "Repurchase" from a canceled or failed contract, the following pop-up will be displayed, allowing the customer to change the date and restart the contract.

If "Require date specification" is enabled in the settings, the first option in the popup, "Order now without changing the date", will not be displayed.

order memo

If checked, the order memo included in the contract information will be displayed on the customer account screen.
Please check this box only if you are entering information that you would like to share with customers, and uncheck it if it is being used for internal memos, etc.

Detailed display

discount code

*Please note that if you turn on discount code deletion, customers may be able to apply the coupon multiple times.
We recommend that you set this to off.

Change payment method (credit card)

If the registered payment information is a credit card, we will send you an email to change your payment method, and you will need to change your payment method using the method provided in the email.

Send an email from the payment method change modal on My Page.

Shopify Admin > Settings > Notifications > Customer Notifications > Payment method update request email will be sent. If you want to change the contents, please change here.
Please contact Shopify for detailed instructions on how to use this screen.

Change requests can also be sent from the request section of the contract details on the management screen.

Change payment method (for ShopPay)

If the payment method is ShopPay. You cannot change your payment method using the above credit card change email.Have customers log in directly to their Shop account,Please change your payment information from your Shop account.

Your subscription will be displayed in the Shop Account > Subscription field. Enter the applicable contract and update it by clicking "Update payment method".