Go Sub FAQ
FAQ
導入前について
GoSubを導入してサブスクを販売する際は、Shopifyペイメントを有効にしていただく必要がございます。
サブスク商品のお支払いはShopifyペイメントのみご利用が可能で、請求書払いやその他ペイメントはお使いいただけません。
About plans and fees
There are starter plan, basic, and premium plans.
The premium plan is advantageous with monthly sales $ 2,600 or more.
• Starter ($ 0/month -2% sub -skask sales fee)
• Premium ($ 39/month-0.5% sub -skask sales commission)
➝ Detail isHere
You can change the plan on the way.
In the case of an upgrade, it is calculated daily according to the price difference and the remaining number of days of the billing cycle. In the case of downgrade, the credit of the application is provided based on the difference in price and the remaining days of the billing cycle.
➝ Detail isHere
If you delete the app, the plan will be canceled and future claims will be stopped.
If you want to delete the app, we recommend that you cancel all valid subscriptions in advance.
➝ Detail isHere
About the transition from other sub -school apps
You can move. Please contact us as we also provide migration support.
If you wish to migrate a subscription contract with the following functions, please contact us in advance.
Depending on the content, all data may not be transferred. Please note in advance.
- Subscription BOX
- Summary payment function
- Discounted by the number of times
We provide migration support.
Transition support is free if the number of contracts is 100 or less.
* If you would like free support, we will request a review post at SHOPIFY App Store within one month after the application starts.
Please contact us if you wish to move over 100 cases.
[Until the migration date]
We will ask our company to ask for the desired date of the migration, the number of sub -schools, the number of migrations of the transition source, and decide the migration date.
The migration date has been specified for more than one week from the request.
Once the migration date is decided, please introduce and set the GOSUB application.
In addition, we will send you a data migration format, so please enter the data migration customer information and send it to us by the day before the migration.
[Migration date]
We will work on the transition.
We will contact you as soon as it is completed, so please uninstall the application before the migration.
Please contact us for detailed migration flow.
We have been contacted until the transition for at least one week after contacting us. In the meantime, we will not be able to respond on the same day or within a few days to prepare data.
Other subs -apps ID, customer ID, product information (ID, quantity, etc.), details of sub -plan, delivery information (name, address, etc.).
We have a format, so we ask you to enter there.
Please contact us for details.
At the time of the migration, you will not receive a notification from the GOSUB, but there is a possibility that you will receive a cancellation notification from the sub -school application you are using. Also, after the migration, the source of the email and the content of the email may change, so please inform the customer in advance if necessary.
About introduction
HereYou can install the app from.
Currently, OS 1.0 and 2.0 themes are supported.
If you have any questions or questions about the installation of the theme,app.support@goriderep.comPlease contact us.
We provide free installation and setup support.
For inquiriesapp.support@goriderep.comPlease do so.
About function
About the list of functionsHelp pagePlease check more.
There is no limit.
If you are out of stock, there is no function to prevent regular purchases from recurring, so be careful.
Currently, only SHOPIFY PAYMENTS is available.
If you cannot pay, you will not complete the sub -school order. You can use the function to update your credit card information or reissue the claim on the management page.
It is possible in cooperation with SHOPIFY FLOW.
➝ We add and update new functions from time to time.
The latest informationHere
About cooperation
It is possible to cooperate with the next engine.
SHOPIFY FLOW custom trigger starting from customer behavior at GO Subscride
・ Change of subscription status of subsc
・ Subsque customers cancel the contract for all sub -schools
・ Changes in the following delivery date and time
・ Change of product contracts
・ Change of cycle of subscriber contract
Custom trigger at SHOPIFY FLOW that was automatically acted on Go Subscride
・ Creating an order for sub -skop
・ Successful to request a subscription contract
・ Subsque customers have been canceled all subscs with triggers
↓
・ Agent tags such as "Add Customer Tags (no sub -skop contract)" in the action
↓
・ Segment by tag and send dormant customers offer recommended products, etc.
↓
Then you liked the product, but you can send an email to the customer who canceled it because the product was still left at home.
1. Open the Shopify Flow app and click the Create Workflow button.
2. Click the "Select A Trigger" button.
3. Click "GO SUBSCRIDE" in the section of "Installed App Triggers".
4. Select a custom trigger for Go Subscride.
5. After selecting the trigger, click the plus button on the right of "Output".
6. Select "Condition" or "Action".
7. (In this case, select a tag action.) Select the SHOPIFY action.
8. Add a tag.
9. Finally, edit the name of Workflow and click the "Turn on Workflow" button to complete.
10. By cooperating with SHOPIFY FLOW, it is now possible to prevent cancellation and LTV improvement measures!
Please contact us from the form below.
Go Ride Co., Ltd.
https://goriderep.com/pages/gosubscride-help#contact
About before introduction
在庫不足によるエラー以外の決済エラーに関しましては、基本的にはアプリ側でご対応ができかねております。
カード関連のエラーはお客様にてカード会社にご連絡いただき、問題を解決した上で再度決済いただくようにご案内をお願いいたします。
GO SUB | Subscription | Subscription
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