Running a Shopify store involves more than you might expect.
Are you constantly putting off small updates or finding it difficult to manage routine tweaks and settings?
At GO RIDE, we’re here to support your day-to-day operations and help you run your store more smoothly and efficiently.
No in-house staff with strong Shopify expertise
I’d like to request minor theme adjustments or code changes.
Registering new products and organizing collections takes time.
The app installation and settings are not working properly, and the functions are not being used to their full potential
I want to be able to ask a Shopify Partner any questions I have
We handle everyday requests like "Can you please take care of this?" We can take on everything from small tasks to highly specialized support, so feel free to rely on us for a wide range of needs.
01
Our staff has specialized knowledge and experience with Shopify and will provide the optimal solution based on your store's specifications and limitations. Our thorough knowledge of what Shopify can and cannot do allows us to provide smooth and accurate proposals and support.
02
Whether you want to make minor style tweaks to your site or slightly update product page text, we welcome even small tasks. We provide an environment where you can easily discuss detailed requests, helping reduce the stress of EC operations.
03
Even if you only have one person in charge of EC, or no in-house designers or engineers, you can rest assured. Our operational professionals will be by your side like "another person in charge," providing the reassurance of a team member.
04
We offer five different plans, so you can choose flexibly according to your desired support content and operational structure. If you are not sure which plan is best for you, please feel free to contact us first. We will propose the most suitable plan for you.
Shopify Support Plan Pricing Table (Japan)
| Pricing (JP) |
Special Minimum Plan ¥62,500+/month 3-month contract |
Minimum Plan ¥129,000+/month Monthly contract |
Standard Plan ¥250,000+/month Monthly contract |
Project Plan ¥480,000+/month 3-month contract |
Enterprise Plan ¥920,000+/month 6-month contract |
|---|---|---|---|---|---|
| Maximum Working Hours | 5 hours | 12 hours | 25 hours | 50 hours | 100 hours |
| Hourly Rate | ¥12,500 | ¥10,750 | ¥10,000 | ¥9,600 | ¥9,200 |
| Online Meetings | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
| Slack Support | ✖︎ ※ | ✖︎ ※ | ✔︎ | ✔︎ | ✔︎ |
| Shopify Support Desk | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
| Communication with App Developers | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
| Shopify operation lectures | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
| Troubleshooting | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
| App Research & Implementation | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
|
Site Analysis (Monthly) Estimated Work: 3.5+ hours |
✖︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
| Theme Customization | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Slack support is available if you're connected through Slack Connect, no matter which plan you're on.
Important notes regarding the Shopify support plan
A. You can choose from five different plans according to your preferences. Special plans are available for up to 5 hours per month.
We have prepared a minimum plan, so please feel free to use it.
A. We can communicate via Slack or email (availability depends on the plan). From daily quick consultations to requests for tasks, we value smooth and efficient communication.
A. If it’s a business day, we will respond as much as possible. However, depending on the nature of the work and the availability of the person in charge, additional fees may apply. If you require priority support, please let us know in advance.
A. Yes, I can handle tasks related to Shopify (such as Klaviyo, Google Analytics, other integration tools, banner creation, basic image editing, etc.).
A. It depends on the plan you sign up for. Monthly contracts are also available. If you sign up for an annual contract, you will receive a 10% discount off the regular price.
A. We will conduct a hearing during the initial consultation, clarify the scope of support, and then provide our proposal and estimate.
Additionally, since we also provide work reports and share progress, you won't have to worry about not knowing "what's being done and how much has been completed."
