GO RIDE, a Shopify Plus Partner, provides secure support and counseling from installation to operation. Try our starter plan with access to all features at $0/month.
➝ Install here,
➝ Contact usHere.

Shopify Payments must be enabled to sell subscriptions with Go Sub. Payments for subscription products are exclusively processed via Shopify Payments—invoice payments or other methods are not supported.

Go Sub offers various plans from starter plans to more advanced options. Pricing may vary based on the number of active subscription contracts.
➝ Please click here for more details here.

It is possible to change your plan midway. For upgrades, the price difference will be calculated on a pro-rata basis according to the remaining days in the billing cycle. For downgrades, app credits will be provided based on the price difference and the remaining days in the billing cycle.
➝ For more details, please refer to here.

Uninstalling the app will cancel your plan and stop future billing. We recommend canceling all active subscription contracts before uninstallation ➝ Learn more here.

Yes, we also provide migration support. Please feel free to contact us.

If you wish to migrate a subscription contract that includes the following features, please consult with us in advance. Depending on the content, it may not be possible to migrate all data. Thank you for your understanding in advance.

• Subscription box feature
• Lump-sum payment feature
• Order-cycle discount feature

We provide migration support. Migration support is free for stores with 100 or less subscription contracts. *To receive free support, we ask that you leave a review on the Shopify App Store within a month of using the app.

Please check the migration process document and contact us through the application form if you would like to receive migration support.

Migration Process Document
Application Form

Please review the migration process document, and contact us via the application form if you wish to receive migration support.

Migration Flow Document
Application Form

We require at least one week to prepare after receiving your migration request. During this period, we will ask you to prepare the necessary data. We are unable to accommodate same-day or next-day requests.

During the migration, you will need to prepare the following information: subscription app ID, customer ID, product information (such as ID and quantity), subscription plan details, and shipping information (such as name and address)
We will provide a form for you to fill in, and we kindly ask that you enter the information there.
Please contact us for more details.

During migration, customers will not receive notifications from Go Sub, but they may receive cancellation notices from the app you are migrating from. Additionally, after migration, the sender and content of notification emails may change, so please inform your customers in advance if necessary.

You can install the app from here.

We currently support OS 1.0 and 2.0 themes.

If you encounter installation issues, please refer to the articles below. If code edits are required, please contact us through the form in the article.

How to add Go Sub blocks to themes and handle older themes!

We provide free support for installation and setup.
For inquiries, please contact us at app.support@goriderep.com.

Please refer to the GoSub page feature section for a full list of features.

There is no limit. *The number of contracts you can create may vary depending on your plan.
Please check the GoSub page for more details.

In the case of an out-of-stock item, payment failure will occur on the next subscription order. You will need to restock the item and change the subscription contract status.Please refer to the instructions in the FAQ for further details.

Shopify Payments is the only supported payment option.

If a payment fails, the subscription order will not be completed. You can request the customer to update their credit card information via the app management screen or you can try re-billing the customer. For more details, please check the help pages below:
Update Payment Information
Handling Payment Failures

It is possible through integration with Shopify Flow.

The Shopify discount can only be combined and applied on the first order. From the second order onward, the discount cannot be used.

➝ We are continuously adding new features and updates.
Please refer to the update section for the Update Information page.

You can integrate with delivery management apps, Klaviyo, Next Engine, and other apps by using Shopify order tags and customer tags.

Go Sub custom triggers for Shopify Flow
Trigerred by customer:

• Change in subscription contract status
• Cancellation of all subscription contracts by customer
• Change in the next delivery date
• Change in subscription contract products
• Change in the subscription contract cycle

Trigerred by app:

• Subscription order creation
• Successful billing of a subscription contract

- Trigger: A customer cancels all their subscriptions
↓
・Action: Add a tag such as “no active subscription” to the customer
↓
・Create a segment using the tag and send offer emails for recommended products to dormant customers
↓
This enables you to re-engage customers who showed interest in the product but may have canceled their subscription due to excess product.

1. Open the Shopify Flow app and click the "Create workflow" button.

2. Click the "Select a trigger" button.

3. In the "Installed App Triggers" section, click "Go Sub".

4. Select the custom trigger for Go Sub.

5. Once the trigger is selected, click the plus button on the right side of the "Output" section.

6. Choose either "Condition" or "Action".

7. (In this example, we select the tag action.) Choose a Shopify action.

8. Add the tag.

9. Finally, edit the workflow name and click the "Turn on workflow" button to finish.

10. You can prevent cancellations and enhance LTV (lifetime value) by integrating with Shopify!

Please contact us through the form below.
GO RIDE Inc.
https://goriderep.com/pages/gosubscride-help#contact

Please check the billing section on the relevant contract details page in the app. If it says 'Insufficient inventory,' this is due to a stock shortage.

To resolve it, follow these steps:
1) Add stock (or change the product setting to not track inventory or to continue selling even when out of stock)
2) After addressing step 1, return the contract status to 'Active.'

For details on contract status changes, refer to the following URL.
URL:https://goriderep.com/pages/gosub-help-management-contract-contract#8

For payment errors other than inventory shortages, we are generally unable to provide support from the app side. For card-related errors, please advise customers to contact their card company to resolve the issue and then proceed to retry the payment.