As a Shopify Plus Partner, GO RIDE offers comprehensive support and counseling, from installation to operation. You can try out a wide range of features with our starter plan, available at no monthly cost.
➝ Install here.
➝ Contact us here.

To sell subscriptions with Go Sub, you must enable Shopify Payments.

Payments for subscription products can only be processed through Shopify Payments. Invoice payments and other payment methods are not supported.

Go Sub offers various plans, including our Starter Plan with no monthly fees. The pricing may vary depending on the number of subscription contracts.

➝ See details here.

Yes, you can change your plan at any time.

If you upgrade, the difference in price will be calculated based on the remaining days of the billing cycle. If you downgrade, you will receive app credits based on the price difference and the remaining days in your billing cycle.

➝ See details here.

To cancel your plan, simply uninstall the app. This will stop any future billing. We recommend canceling all subscription contracts before uninstalling the app.

➝ See details here.

Yes, we also provide migration support, so please feel free to contact us.

The following subscription features may require prior consultation for migration.
Depending on the speficiations, it may not be possible to migrate all data.

• Subscription boxes
• Bulk payment feature
• Recurring discount feature

We provide migration support at no charge for up to 100 contracts.

Note: To qualify for free support, we kindly request that you submit a review on the Shopify App Store within one month of using the app.

Please refer to the migration process materials, and if you'd like to proceed with migration support, kindly reach out to us via the application form.

Migration Process Material
Application Form

Please review the migration process materials and contact us via the application form if you wish to proceed with migration support.

Migration Process Material
Application Form

Please note that migration requires a minimum of one week preparation after contacting us, as we will need time to review your data. Immediate or same-day migrations are not possible.

You will need the following information: Old subscription app ID Customer ID Product information (ID, quantity, etc.) Subscription plan details Shipping information (name, address, etc.)

We will provide the format for you to enter this data.

Please contact us for further details.

No notifications will be sent from Go Sub during the migration process. However, it is possible that cancellation notifications will be sent from your current subscription app.

Additionally, after migration, email sender addresses and notification content may change. Please notify your customers in advance if necessary.

Install the app here

We currently support both OS 1.0 and 2.0 themes.

If you experience any difficulties during installation, please refer to the article below. If code editing by our team is required, kindly reach out to us using the contact form within the article.

Guide to Adding Go Sub App Blocks to Your Theme and Compatibility with Older Themes!

We provide free support for installation and setup. For assistance, please contact us at app.support@goriderep.com.

機能一覧についてはGoSubページ機能紹介よりご確認ください

There are no restrictions.

*The number of contracts available depends on the plan.

Please check the GoSub page for more details.

If a product is out of stock, the next subscription order will fail to process.

To resolve this, you must restock the item and update the subscription status.

[Resolution steps]

該当する契約詳細ページにて「請求」のエラー欄を見ていただき、「Insufficient inventory.」であれば在庫不足によるエラーです。

その際は以下の手順で解決できます。
Restock the item (or change the product setting to "Continue selling when out of stock").
After completing step 1, change the subscription status to “Active.”

For more details on updating subscription statuses, please visit: Updating Contract Information.
URL:https://goriderep.com/pages/gosub-help-management-contract-contract#8

Customers can only use Shopify Payments.

If payment fails, the subscription order will not be processed. You can request the customer to update their payment information or retry creating an order from the app admin.

For more information, please visit:
Updating Payment Information
Handling Payment Failures.

Yes, it is possible via integration with Go Sub's tagging feature or via Shopify Flow.

Shopify Discounts can be used with subscriptions.

2回目以降はディスカウントをご利用いただけません。

We continuously add new features and updates. Please check the the latest updates for the any announcements.

Go Sub supports integrations with various third-party apps by leveraging customer and order tags. This includes tools like Klaviyo for email marketing and Next Engine for order and inventory management.

Go Sub enables automation through custom triggers and events in Shopify Flow.

Subscription status updated
Customer has cancelled all active subscriptions
Next delivery date changed
Subscription product changed
Subscription cycle changed

Triggers Based on App Events

Subscription order created
Successful billing of a subscription contract

Trigger: Customer cancels all active subscriptions
↓
Action: Automatically apply a customer tag such as “No Active Subscriptions”
↓
Follow-up: Use this tag to segment customers and send targeted re-engagement emails (e.g. “We noticed you’ve cancelled—ready to restock your favorites?”)
↓
Outcome: Reconnect with customers who cancelled due to having leftover products, etc., encouraging them to resume their subscription.

1. Open the Shopify Flow app and click “Create workflow.”

2. Click “Select a trigger.”

3. Under “Installed App Triggers,” choose “Go Sub.”

4. Select your desired trigger.

5. Click the plus (+) icon next to “Output.”

6. Add a condition or action.

7. (In this example, choose to add a customer tag.)

8. Define the tag you’d like to apply.

9. Name your workflow and click “Turn on workflow.”

10. By integrating Shopify Flow with Go Sub, you can automate retention strategies and boost customer lifetime value (LTV).

For more information or support with integrations, please contact us using the form below:

GO RIDE Inc.
https://goriderep.com/pages/gosubscride-help#contact

If you encounter a payment error labeled "Insufficient inventory." on the contract details page, this indicates that the subscription order failed due to a stock shortage.

To resolve this issue, please follow the steps below:
Restock the item (alternatively, set the product to not track inventory or continue selling when out of stock).
Once the inventory has been updated, be sure to manually set the subscription status back to “Active.”

For instructions on updating the contract status, please refer to the following page:
URL:https://goriderep.com/pages/gosub-help-management-contract-contract#8

For payment failures unrelated to inventory (e.g., credit card errors), Go Sub is unable to handle these directly within the app.

In such cases, please advise the customer to contact their credit card provider to resolve the issue. Once the problem is resolved, please retry the payment.