GO SUB Cancellation Prevention Custom Modal - Cancellation Survey

GO SUB offers a custom modal to prevent customers from canceling after they click the cancel button, as well as a survey feature that can be used for post-cancellation marketing.

About the cancellation prevention modal and cancellation survey flow

Cancellation prevention modal

After a customer clicks the cancel button, you can display a message to dissuade them from canceling.
Fully customizable with rich text or HTML.

Customer tag conditions

You can specify which customers will see the modal by tag. By default, it is displayed to everyone without any specification, but you can specify customers with (or without) a specific tag.

Editor Mode

You can choose how to create the content inside the modal: Rich Text or HTML & CSS.
With HTML & CSS, you can fully customize the content, but with rich text you can also change the font size and color and add images.

Rich Text Editor

You can intuitively edit the content within the editor.
After uploading an image to a Shopify file, you can also display it in the modal by pasting the URL.

A simple preview is displayed in real time on the right side of the screen.

The theme and style used on the storefront will not be applied to the preview on this screen, so you can check the preview in a separate window by turning on "Enable storefront preview."

*If you leave "Enable storefront preview" turned on, anyone can see the preview by simply accessing the URL. Please be careful when using this function.

*Please be sure to check how your screen will look after cancellation by making a test purchase using a test account.

About Variables

You can insert the customer's first name, last name, and contract subscription order number as variables using the Variables button in the rich text editor.
The cancellation modal for real customers will display information consistent with the terms of the contract.

Please note that even if you enter anything other than the customer's last name, first name, and contract subscription order number in variable format, it will not be displayed.

HTML & CSS Editor

Highly customizable using HTML and CSS.

About the second section

If you have selected the HTML & CSS editor, you can enable the second section.
This will be displayed directly below the settings in the section above. (The CSS entered in the section above will be applied.)

You can set display conditions in addition to the customer tag conditions for the entire modal.
There are various ways to use it. If a customer has a tag for a product they subscribe to, you can display additional content only to that customer.

Cancellation Survey

If you click "Edit" on the right side of the cancellation survey, the following screen will appear.

If the display format is a checkbox, you can select multiple reasons for cancellation.
If the display format is Select, you can only select a single cancellation reason.

You can change the order in which cancellation reasons are displayed by dragging and dropping.