GO SUB notification settings

Sender email address

By default, our mail serverno-replay-gosubscride@goriderep.comIt will be sent from here.
Customers who wish to make changesThis is the application form.Please contact us for further information.

Notification email to customers

Order confirmation email

This will be sent to the customer before the subscription order is created.

Pre-order confirmation email number of days setting

You can specify the number of days before an order is created to send a notification email to the customer.
We recommend that this setting be configured before the subscription change/cancellation policy on your customer account page.
For more information about the change policy on your customer account page, please see below.Customer Account Page SettingsPlease check.

 

Payment failure notification email

This message is sent to the customer when a credit card payment fails.

Subscription contract start email

This will be sent to you when you start your subscription.

Subscription renewal email (legacy/deprecated)

This will be sent to you when your subscription is renewed.
The same email will be sent regardless of the content. If you wish to send separate emails for each change, please use the individual email options below.
*This notification was used in older versions of GO SUB. It is no longer recommended and should be disabled. If enabled, notifications may be sent even when you haven't intentionally changed your contract (e.g., during background processing of the application).
*We recommend that you disable this notification for stores that currently have it enabled, and then enable the conditional notifications listed below.

Email for changing delivery date and time

This email will be sent to you if the delivery date and time for your next order are changed.

Email to change next order date

This will be sent to you when your next order date is changed.

Subscription order skip email

This will be sent to you if you skip your next order.

Subscription product change email

This will be sent to you when the items in your next order are changed.

Subscription plan change email

This will be sent to you when your next order plan is changed.

Subscription Box Change Email

This will be sent to you when the box for your next order is changed.

Subscription contract suspension email

This message will be sent to you when your subscription is temporarily suspended.

Subscription contract activation email

This will be sent to you when your subscription becomes active.

Subscription cancellation email

This message will be sent to you when your subscription is canceled.

Subscription contract expiration email

This will be sent to you when your subscription contract expires.

Editing an Email Template

Text editing

Liquid, HTML, and CSS (inline styles only) can be used, allowing for free customization.

Rich text editing

Using a rich text editor, you can easily edit files even without knowledge of HTML or CSS.
You can also insert available Liquid variables with a click.

Preview display

A preview of the email will be displayed. Please be sure to send a test email as the actual content may differ from what is sent.

Notification email to stores

Start a subscription contract

This will be sent to the store's designated email address when you start your subscription.

Cancellation of subscription contract

This will be sent to the store's designated email address when you cancel your subscription.

Suspension of subscription agreement

This will be sent to the store's designated email address when your subscription is temporarily suspended.

Skip subscription order

This will be sent to the store's designated email address when you skip a subscription order.

Subscription contract expired

When your subscription expires, an email will be sent to the store's designated email address.

Reactivating/repurchasing a subscription contract

When you reactivate or repurchase your subscription, an email will be sent to the store's designated email address.

Advance notification for subscription orders

A notification email will be sent to the store's designated email address before the subscription order is created. You can also set a policy for pre-notification emails for subscription orders. A notification email will be sent to the store "n" days before the subscription order is created.

Payment failure notification email

This will be sent to the store's designated email address if the payment fails.

Subscription order error occurred.

This will be sent to the store's designated email address if an error occurs while creating a subscription order.

Notification settings using Flow

If you want to notify your store when a plan or product is changed in a customer's account, you can send an email using the Go Sub trigger provided in Flow.

Please check out the article for detailed instructions.