[GO SUB TIPS] How to receive notifications when the contract information is changed from the customer account

SHOPIFY subscription app GOSUB GO RIDE that offers!

This time, it is about notification to the store when the subscription contract is changed. Set the notification using Shopify Flow.

We will explain the detailed procedure, so please check the merchant who is using GO SUB!

What is gosub? What functions do you have? Please request materials from the following buttons.

The FLOW trigger prepared by Go Sub is as follows.

• When you cancel the contract

• When you change the subscription plan

• When you change the status of the subscription

• When the customer changes the delivery date and time

• When you add, delete, or change subscription products

• When the second and subsequent subscription orders are created

• When the payment of the subscription contract fails

• When the payment of the subscription contract is successful

• When an email regarding the next order is sent to the customer

In this article, I will explain "When a customer has changed, added, and deleted a subscription product (Customer Changes, Adds, or Deletes a Contract Product/Variant)".

If you are allowed to add product changes by yourself, please set it.

SHOPIFY> Open Flow.
If you do not have a flow app yet, install it because it is an official free app!

Click "Create Workflow" to start building!

First, let's give an easy -to -understand name.

Select Go Sub from the trigger, then select "Customer Changes, Adds, or Deletes a Contract Product/Variant".

Next, add the action.

Press " +" to the right of theen, then click "Action".

SHOPIFY FLOW has a variety of actions, but this time we select Internal Mail (internal mail) and set to send notifications to any email address.

Search for "Internal Mail" from the search box, or add "Send Internal Mail" from Flow and add action.

This time, the contents of the notification email are set as follows.

[Email Address]

Set your management email address (what you can check yourself).

[Subject]

Specify the subject. I think it would be better to add a subject that would be easy to manage later, such as email filters and labeling.

This example is

[GOSUB change notification] Customers have changed the product ({{productChangeType}}）

And

{{productChangeType}}

The part is called a variable, reflecting the contents of the GOSUB change. There are three types below.

• added

• delete

• change

[Message]

Specify the email body. We use variables inserted in the subject.

You can use it as it is, and please change the content of the email by your favorite.

• Contract id:{{contractId}} → GO SUB contract ID is displayed

• Customer name: {{customer.displayName}} → The name of the customer registered in SHOPIFY is displayed.

• Change type:{{productChangeType}} → The change type described in the subject of the preceding paragraph is displayed.

• Variant ID:{{variantIDs}} → The product variant ID is displayed. You can search from product information with this ID.

• quantity:{{quantity}} → The changed quantity is displayed.

• {% assign shopName = shop.myshopifyDomain | replace: ".myshopify.com", ""%}

  • The store management screen ID is set for the variable shopname.

• https://admin.shopify.com/store/{{shopName}}/APPS/LOCAL-SUBScription-Dev/Subscription-Contracts/{{contractId}}

  • In order to create a link to the GOSUB contract information, link the SHOPNAME set in the above line to Admin.shopify.com/store.

  • The contract ID is linked to Apps/Local-Subscription-Dev/subScription-contracts so that it can be transitioned directly from the email to the GOSUB contract information page.

When all the settings are completed, turn on the workflow and finish.

The emails that have been set as described above and actually received are as follows.

Please change the text and subjects to your favorite settings for internal email and use for management.

This time, I explained the email notification setting to the management side at the time of the customer account.

Basic notifications (such as contract starts, cancellations, etc.) are provided in the basic settings of GOSUB.

Please check the notification email to the help page store.

https://goriderep.com/pages/gosub-help-settings-notification#notify-shop

We will continue to distribute GOSUB -related information as tips in the future, so please look forward to it!

If you have any problems with the operation method of Go Sub or the operation of SHOPIFY, please contact Go Ride!