[GO SUB TIPS] How to receive notifications when the contract information is changed from the customer account

Dec 6, 2024

This is GO RIDE, which offers the Shopify subscription app GO SUB!

This time, we will discuss the notification to the store when changing the subscription contract. We will set up the notification using Shopify Flow.

We will explain the detailed steps, so merchants using GO SUB should definitely check it out!

What is GO SUB? What features does it have? If you have such questions, please request the materials using the button below.

Go Sub Data Request

Go Sub Flow Trigger Create New Flow Select Trigger Set Action (Internal mail) Set Content for Internal mail Information about the Customer Information about Contract Changes Link to GoSub Contract Information Turn on Workflow and Finish Sample Received Email Summary

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Go Sub Flow Trigger

The Flow triggers provided by Go Sub are as follows.

When the customer cancels the contract
When the customer changes the subscription plan
When the customer changes the subscription status
When the customer changes the delivery date
When the customer adds, removes, or changes a subscription product
When a subscription order is created for the second time or later
When the payment for the subscription contract fails
When the payment for the subscription contract is successful
When an email regarding the next order is sent to the customer

In this article, we will explain 'When the customer changes, adds, or deletes a contract product/variant' from this list.

If you allow customers to change or add products themselves, please make sure to set this up.

Create a new Flow

Open Shopify > Flow. If you do not have the Flow app yet, it is a free app officially provided by Shopify, so be sure to install it!

https://apps.shopify.com/flow

Click on 'Create Workflow' and let's start building!

First, let's give it a clear name.

Select a Trigger

From the triggers, select Go Sub, and then choose 'Customer changes, adds, or deletes a contract product/variant'.

Set up the Action (Internal mail)

Next, add an action.

Press the '+' on the right of Then, and then click 'Action'.

Shopify Flow has various actions available, but this time we will select Internal mail and set it up to send notifications to any email address.

Search for 'internal mail' in the search box or find 'Send internal mail' from the Flow and add the action.

Setting up the content of Internal mail

This time, I have set the content of the notification email as follows.

【Email address】

Please set a management email address (one that you can verify).

【Subject】

Specify the subject. It might be a good idea to use a subject that makes it easier to manage later, such as for email filtering or labeling.

In this example, it is

【GoSub Change Notification】You have changed the product ({{productChangeType}})

The part of {{productChangeType}} is called a variable, and it will reflect the changes made in GoSub. There are three types as listed below.

added
delete
change

【Message】

Specify the email body. It also uses the variable inserted in the subject.

You can use it as is, or feel free to change the content of the email to your liking.

Contract ID: {{contractId}}

Customer Name: {{customer.displayName}}

Change Type: {{productChangeType}}

Variant Id: {{variantIDs}}

Quantity: {{quantity}}

{% assign shopName = shop.myshopifyDomain | replace: ".myshopify.com", ""%}

https://admin.shopify.com/store/{{shopName}}/apps/local-subscription-dev/subscription-contracts/{{contractId}}

Customer Information

Contract ID: {{contractId}} → Go Sub's contract ID will be displayed
Customer Name: {{customer.displayName}} → The name of the customer registered in Shopify will be displayed.

Information about Contract Changes

Change Type: {{productChangeType}} → The change type explained in the previous section will be displayed.
Variant Id: {{variantIDs}} → The product's variant ID will be displayed. This ID can be used to search for product information.
Quantity: {{quantity}} → The changed quantity will be displayed.

Link to GoSub contract information

{% assign shopName = shop.myshopifyDomain | replace: ".myshopify.com", ""%}
- Setting the store management screen ID in the variable shopName.
https://admin.shopify.com/store/{{shopName}}/apps/local-subscription-dev/subscription-contracts/{{contractId}}
- To create a link to GoSub contract information, we associate the shopName set in the line above with admin.shopify.com/store.
- Associating the contract ID with apps/local-subscription-dev/subscription-contracts, allowing direct navigation to the GoSub contract information page from the email.