GO SUB Payment Failure Error Message List

The error message returned during payment is displayed in the GO SUB management screen. GO SUB cannot investigate anything beyond the displayed message, and customers who have a subscription will need to contact their credit card company directly.

Insufficient inventory: Regarding the out-of-stock error
The message "Insufficient inventory" is not a card-related error, but rather a message regarding out-of-stock items. For information on order failures due to out-of-stock items, including settings to avoid failures and procedures in case of failure, please see below.This articlePlease check the details there.

Error code Original message Japanese translation Possible causes
cancelled_payment UNPROCESSABLE_ENTITY, AGREEMENT_ALREADY_CANCELLED (Processing impossible; the contract has already been terminated.) An attempt was made to charge a subscription even though the subscription agreement (payment consent/agreement) had already been canceled.
card_declined Your card was declined. The card was rejected. General rejection by the issuing company (a general error where specific reasons are not disclosed)
card_declined UNPROCESSABLE_ENTITY, INSTRUMENT_DECLINED (Processing impossible, payment method rejected) Same as above. This is a case where the raw response code from the payment provider is displayed as is.
do_not_honor There was an error performing the payment. An error occurred during payment processing. The issuing company's generic rejection code, "Do Not Honor," is one of the most common types of rejection without a specified reason.
expired_card Your card has expired. Please use a different payment method. Your card has expired. Please use a different payment method. Card expiration
fraud_suspected Your card was declined. The card was rejected. Blocked by the issuing company's fraud detection system.
incorrect_number Your card number is incorrect. Card number is incorrect. Incorrect card number entry or incorrect information.
insufficient_funds Your card has insufficient funds. Your card balance is insufficient. Insufficient account balance/credit limit
insufficient_inventory Insufficient inventory. We are out of stock. The subscription item is out of stock.This articlePlease check the details there.
invalid_payment_method Invalid account. This is an invalid account. The customer's payment account information is invalid or inconsistent. This is suspected to be a problem with the linked account settings rather than a problem with the card itself.
invalid_payment_method This payment method is no longer valid. Please use a different payment method. This payment method is currently invalid. Please use a different payment method. The registered payment method has expired or been deleted. The customer needs to switch to a different card.
invalid_purchase_type Your card does not support this type of purchase. This card is not eligible for this type of purchase. It is presumed that the card does not support recurring billing (subscriptions), or that there are restrictions imposed by the issuer of the prepaid/debit card, etc.
INVENTORY_ALLOCATIONS_NOT_FOUND No inventory location found or enabled. The inventory location could not be found or is not enabled. No inventory location was found that can deliver to the shipping address. This is a Shopify configuration issue, not a card issue.
payment_method_incompatible_with_gateway_config Payment method cannot be used with the current payment gateway test mode configuration This payment method is not available in the current payment gateway test mode settings. The settings for the test environment and the payment methods used in production do not match. This is suspected to be an error specific to the development/testing environment.
payment_method_not_found Payment method was revoked Your payment method has been cancelled. The customer can delete the card information, or the card issuer can invalidate it.
payment_method_not_specified Payment method is not specified on subscription contract. No payment method is set up for your subscription. The payment method was not registered or was canceled at the time the contract was created.
processing_error An error occurred while processing your card. Try again in a little bit. An error occurred during card processing. Please try again later. A temporary processing error on the payment gateway or issuing company's side. This may be resolved by waiting a while and retrying.
retry_declined There was an error performing the payment. An error occurred during payment processing. The retry process was rejected by the issuing company. In many cases, the specific reasons are not disclosed.
transaction_limit_exceeded There was an error performing the payment. An error occurred during payment processing. Exceeding the credit limit (per transaction/within the period)