GO SUB Payment Failure Error Message List

The error message returned at checkout is displayed in the GO SUB management screen. GO SUB cannot investigate content beyond the displayed message, and customers who have contracted for periodic deliveries must contact their card company themselves.

Insufficient inventory: For out-of-stock errors, "Insufficient inventory" is not caused by the card and is a message related to stock. For details on order failures due to out-of-stock, settings to avoid failures, and the procedures when failures occur, please refer to articles and the details in .

Error code Original message Japanese translation Possible causes
cancelled_payment UNPROCESSABLE_ENTITY, AGREEMENT_ALREADY_CANCELLED （Processing not possible, the contract has already been cancelled） Subscription contract (payment consent / agreement) has already been cancelled, and a charge attempt occurred
card_declined Your card was declined. The card was declined General rejection by the issuing bank (a broad error where the specific reason is not disclosed)
card_declined UNPROCESSABLE_ENTITY, INSTRUMENT_DECLINED (Unprocessable, payment method declined) Same as above. The raw response code from the payment provider is displayed as is
do_not_honor There was an error performing the payment. An error occurred during payment processing Issuer's generic decline code 'Do Not Honor'. One of the most common generic declines with no specific reason
expired_card Your card has expired. Please use a different payment method. The card expiration date has passed. Please use another payment method expired_card
fraud_suspected Your card was declined. The card was declined Blocked by issuer's fraud protection system
incorrect_number Your card number is incorrect. The card number is not valid Card number entry error or information mismatch
insufficient_funds Your card has insufficient funds. The card balance is insufficient Account balance or available credit is insufficient
insufficient_inventory Insufficient inventory. The stock is insufficient Out of stock for subscription products. Please refer to this article for details. See article .
invalid_payment_method Invalid account. The account is invalid. Customer's payment account information is invalid or inconsistent. This is more likely an issue with the linked account settings rather than the card itself.
invalid_payment_method This payment method is no longer valid. Please use a different payment method. This payment method is currently disabled. Please use another payment method. Registered payment method has expired or been deleted. Customer needs to switch to another card.
invalid_purchase_type Your card does not support this type of purchase. This card does not support this type of purchase. Card is not eligible for recurring payments (subscription), or issuer restrictions such as prepaid/debit.
payment_method_incompatible_with_gateway_config Payment method cannot be used with the current payment gateway test mode configuration This payment method is not available in the current payment gateway test mode configuration. Test environment configuration and production payment method do not match. Suspected to be an environment-specific error.
payment_method_not_found Payment method was revoked The payment method has been cancelled. Customer side deletes card information or card issuer disables it
payment_method_not_specified Payment method is not specified on subscription contract. No payment method set on the subscription contract Payment method was not registered or has been removed at contract creation
processing_error An error occurred while processing your card. Please try again shortly. An error occurred during card processing. Please try again after a moment. Temporary processing error at the payment gateway or issuer. Retry after some time may resolve it.
retry_declined There was an error performing the payment. An error occurred during payment processing. Retry was declined by the issuer. Specific reason is often not disclosed.
transaction_limit_exceeded There was an error performing the payment. An error occurred during payment processing Card usage limit exceeded (per transaction / within the period)