[GO SUB Implementation Case] Introducing a regular delivery case study from OFT STORE, a seller of high-quality pet products made overseas!
Shopify's subscription app, GO SUB GO RIDE is providing this service!
This time, we will introduce stores that use GO SUB on Shopify.
If you're planning to create a Shopify store or would like to know how GO SUB is actually being used, be sure to check it out!
This time we will introduce: OFT STORE Along with introducing this wonderful product, we also asked how they use GO SUB!
Q. Please tell us about OFT STORE.
OFT STORE is a company that imports and sells high-quality pet products from overseas.
We are particularly focused on cat litter boxes and cat litter, and offer a wide range of products, from automatic cat litter boxes to wooden pellet litter and silica litter.
From the GO SUB representative
I was in charge of migrating OFT STORE's app, and the first thing that surprised me was the amazing product lineup! Not only do they have cat litter, which is a subscription product for GO SUB users, but they also have a great selection of other pet supplies, so I think they can fit any need!
Q. Who do you want to use OFT STORE products and how do you want them to use them?
Recommended for those who want to pursue more comfort in their lives with pets and those who are particular about quality and design.
We can deliver premium pet products, including cat litter and litter boxes made from environmentally friendly materials, with the functionality and beautiful designs that only overseas manufacturers can offer.
Q. Could you tell me more about the products you handle?
We currently recommend the Crystal Blend Sand, which we have been developing.
While handling a variety of imported products, we manufacture cat litter that is odor-eliminating, produces minimal dust, and clumps easily. Heavy cat litter is well suited to regular sales, allowing customers to receive it at regular intervals and use it comfortably.
Crystal Blend Sandwich (4.0kg)
From the GO SUB representative
In addition to handling a wide range of imported products, they also develop their own cat litter. Crystal Blend Sand was developed by pet product experts, so we recommend that pet owners with beloved cats try it!
Q. Please tell us how you chose GO SUB and your impressions of using it.
The specifications of the My Page are clear to customers, and we thought it would reduce inquiries from customers who want to "skip," "change the delivery date and time," or "cancel." With the previous app, we had a lot of complaints about canceling because skipping was a hassle.
From the GO SUB representative
Thank you! The GO SUB customer account screen has a very simple structure. By significantly lowering the hurdle of managing subscriptions, we believe that this will reduce stress for customers and encourage them to continue subscribing for the long term.
In fact, Mr. Wakabayashi told us that the number of minor inquiries has decreased since switching to GO SUB. We have also heard from the management staff that the operation has become easier to understand!
Q. What features of GO SUB do you actually use?
In order to give back to our customers who have been using our service for a long time, we have introduced the GO SUB app. Strengthened continuation discounts I did.
Also, the number of pets kept and the amount of sand vary, so Wide range of periodic settings from 1 week to 4 months We have adopted this system so that every customer can choose the amount they would like to receive.
From the GO SUB representative
The banner on OFT STORE's subscription explanation page is so cute, it always makes me feel happy when I open it. The customer account screen is also explained in detail, and I felt that it was a very user-friendly store from a user's perspective.
Q. Finally, please tell us about your future prospects!
We want to provide many cat owners with high-performance cat litter and cat toilets that are not yet widely known. This is because dissatisfaction with the toilet environment is a major source of stress when living with a cat. Cats, especially those with sensitive personalities, may hold back on using a litter box they don't like, which can have adverse effects on their health and hygiene, such as urinary difficulties and accidents.
At OFT STORE, our goal is to help you with your concerns by letting as many people as possible know about our extensive lineup, including cat litter that is excellent at deodorizing and reducing dust, and easy-to-use litter boxes that don't splash around.
This time, we spoke with Mr. Wakabayashi of OFT Co., Ltd., the company that operates "OFT STORE."
thank you!
I could really feel their strong desire to deliver quality products to many pet owners.
As I mentioned at the beginning, OFT STORE's product lineup is amazing! Each pet has a different personality, lifestyle, and preferences. If you shop at OFT STORE, you're sure to find high-quality products that meet your needs!
https://oft-store.com/pages/necosuna
There is also a comprehensive page explaining how to choose, and it seems you can easily get advice by phone, email, or LINE!
Pet owners, please try shopping at OFT STORE.
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