HIROSHI KATO

Caitac Garment Processing, Inc.

HIROSHI KATO

We provide Shopify operation support for the U.S. store of "HIROSHI KATO," a men's denim brand that promotes "Born in Japan, made in LA" and brings the quality of Japanese denim to the American market.

Visit site

Project Overview

GO RIDE manages the Shopify store operations for "HIROSHI KATO," an American denim brand for the US market.

We handle a wide range of EC needs, including UI/UX improvement proposals and implementation, updating the store, troubleshooting Shopify operations, and solving daily challenges.

We also provide support to help you get the most out of third-party tools such as Klaviyo and Gorgias, not just within Shopify.

We offer prompt and detailed support in both Japanese and English, operating in the same time zone as Los Angeles.

Desktop

Mobile

Result

Shopify Operations Optimization: We propose the best solutions to solve daily challenges and achieve your ideal workflow.

Example: Introduction of live chat function for HIROSHI KATO
In response to a request to make it easier for customers to contact us beyond just email, we proposed a solution to add a live chat function. By utilizing features already available in the customer service tool, we implemented live chat with AI auto-response, improving customer UX and partially automating inquiry handling.

UI/UX Improvement: We work together to enhance user experience through improvements such as purchase flow and mobile optimization. We also make it easier for administrators to update the store without coding knowledge by improving admin usability and update capabilities.
Example: HIROSHI KATO product page UI improvement
We proposed and implemented improvements to clearly organize and showcase the details of HIROSHI KATO's carefully crafted products on the site. The content is structured so it can be easily updated from metafields or the theme editor.