Prevent incorrect shipping of reserved items! Automatic order splitting achieved with OrderSplit Pro

In ecommerce site operations, managing shipments becomes a major challenge when regular products and backorder/preorder items are purchased simultaneously. When they are managed under the same order ID, actions like performing a “bulk status change” at the time of shipment can inadvertently update backordered items to shipped, even though they have not arrived yet. Using Shopify app “OrderSplit Pro - Split Order” to automatically split orders is an effective method to prevent such shipping troubles and confirmation costs. This time, we will introduce how to operate automatic splitting!

When a pre-order item with a different shipping timing is included in the same order as a regular item, the store faces the following operational challenges.

• Bulk status update misoperation: When bulk-processing an “shipped” status from the unshipped list, manual work is required to visually exclude orders containing pre-order items.

• Operational complexity: If you manually ship only eligible items partially, the risk of omissions and mis shipments increases.

To avoid these risks, a system is needed to manage pre-order items as separate orders at the time of order placement.

The app that can create the above system is “OrderSplit Pro.”


OrderSplit Pro automatically splits orders based on conditions such as the item’s “product type” or “product tag.”

Example)

1. Automatic condition judgment: The app detects whether the purchased order contains “Product Type = Pre-order item.”

2. Order separation: The relevant pre-order items are separated from the original order and a new order ID is automatically generated.

3. Independent status: The shipping statuses for normal products and pre-order products are individually managed.

Setup procedures

• Create a new split rule within the app

• Select “Product type” in the判定条件 and specify the reserved product type name (e.g., Pre-Order)

• Configure post-split order management logic

Note: Orders created by splitting will have text added after the original order number, using the text set in the “Split group name.”

Example）Original order number: #1234
Split group name: preorder
↓
Split post-order number: #1234-preorder

Everyday shipping flow

• Shipping of regular products: In the admin console, select orders ready for shipping in bulk and change their status to “Shipped.”
  Reserved products are separated into separate orders, so if not selected, they will not be included in the bulk process.

• Shipping of back-ordered items: After stock arrival, process the shipment for back-ordered items that were kept as “unshipped.”

Main benefits

• Preventing mis-shipment through failure to deliver: Block human review errors in the system to prevent mis-shipment of items not yet in stock

• Significant reduction in work effort: Eliminate manual splitting and visual checks per order, making shipping operations more efficient

Operational cautions

• Customer notification emails: When an order is split, the wording of the notification email sent to customers needs to be refined

For regular items and back-ordered items, manual handling can inevitably lead to mis-shipment and increased workload.

Introduce the 'OrderSplit Pro - Split Order' and by building the automatic split rules once, you can reduce shipping errors and run daily operations safely and swiftly!

Why not take this opportunity to consider automating order splitting?