[Important] Regarding the GO SUB error caused by the Shopify malfunction on June 3rd and the current status of the fix.

Jun 4, 2026

Thank you for always using GO SUB.

Due to a system malfunction that occurred on Shopify's end on Wednesday, June 3rd, we have observed an issue where an error occurs when sending requests from this app to Shopify.
We sincerely apologize for the great inconvenience and concern caused to all of our users.
We would like to report the current situation and our response as follows:

Occurrence period

Wednesday, June 3, 2026, around 10:00 PM to Thursday, June 4, 2026, around 1:00 AM
*Following the recovery of Shopify's system, the core functions of the app are now working normally.

Scope of impact and current response status

[Retry complete - Normal operation]Notification sending, tagging, and order creation functions
During the malfunction, there were processing delays in some order creation jobs, notification sending, and tagging, but these have now been resolved and are processing normally.

If you have any questions or concerns regarding this matter, please contact our support desk.

We will continue to strive for stable operation so that everyone can use our services with peace of mind.
We appreciate your continued support of GO SUB.

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